The attention of passengers is drawn to the following conditions of carriage which apply to the
issue by us (Finglands Coachways Ltd), or our agents of any ticket
for carriage aboard any bus or coach operated by us.
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Tickets
1.1 Passengers, on paying the correct fare, will be issued a ticket, pass,
warrant, magnetic card or smart card showing the amount they have paid and the
period of validity of such a ticket, pass, warrant, magnetic card or smart card.
1.2 The acceptance by a passenger of a ticket, pass, warrant, magnetic card or
smart card issued by us or our agents in exchange for the payment of any
applicable fare shall be held to constitute a contract between you and us on the
terms of these Conditions of Carriage.
1.3 Where a concessionary pass has been issued to you, a contract has been
entered into between us and the issuing authority for your benefit
pursuant to these Conditions of Carriage.
1.4 On issuing a ticket to you it is important that you check the details
contained in the ticket are correct immediately on receipt including the fare
paid, the date of travel, the destination recorded as well as any monetary
change given to you . In the event of any discrepancy it is important that you
bring this to the attention of the ticket issuer immediately as we cannot
rectify any errors made at a later date.
1.5 It is the duty of every passenger to retain their ticket until the
journey for which the ticket was issued has been concluded and to allow any
company official of Finglands to inspect your ticket at any time during your journey.
1.6 Where ordinary return tickets are offered, they are normally available
between the same stage points as the related single fare. A return ticket may be
used over the whole or part of the route for which it was originally issued but
is not valid for two single journeys in the same direction of travel. Return
tickets will only be issued from the boarding stage of the outward journey.
1.7 No single or return ticket issued by us guarantees travel on any particular
vehicle or at any particular time and no accommodation is reserved on any of our
vehicles at the time of paying your fare.
1.8 We operate our vehicles on a first come first served basis and shall have no
liability to you whatsoever if you cannot travel due to the fact that the
vehicle you did intend to travel on is already full to capacity.
1.9 Unless otherwise indicated, return tickets issued on the bus are “day returns”
valid only for a single return journey on the date of issue.
1.10 No passenger shall attempt to use any ticket, pass, warrant, magnetic card
or smart card issued by us or our subsidiaries or agents which has been:
(a) altered or defaced;
(b) issued to another person unless such ticket bears thereon an indication that
it is transferable;
(c) issued for a different journey or on a different date and/or time;
(d) has expired; or
(e) is illegible.
1.11 No refund will be made for lost, stolen or defaced return tickets. It is
the responsibility of the passenger to ensure that the return portion of the
ticket is valid on the vehicle that they intend to use.
1.12 Passengers should be aware that it is a criminal offence to use altered or
counterfeit tickets with the intention of deceiving employees of Finglands. Where we
suspect such deception is intended or has taken place then we shall have no
hesitation in informing the police and seeking the prosecution of any offence.
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Payment of Fares
2.1 Where a CHILD FARE or age dependant concessionary ticket is requested, we
reserve the right to request proof of age if we have reasonable grounds to raise
issue with the age of the passenger. Where such information is not supplied we
may at our sole discretion seek payment of the full ADULT FARE and subsequent
proof of age will not entitle any individual to a refund of the difference
between the CHILD FARE and ADULT FARE.
2.2 Passengers boarding a bus at an intermediate point in which no set fare has
been fixed will be charged the relevant fare rate from the previous fare stage.
2.3 Passengers requesting a ticket to an intermediate point in which no fare has
been fixed will be charged to the fare stage beyond.
2.4 We will make reasonable endeavours to bring to your attention general
information indicating changes to our fare table in advance on this website.
However individual fare changes may be subject to alteration without notice.
2.5 Passengers travelling in areas where zonal fares apply will pay the
appropriate fare for the number of zones travelled in or through.
2.6 Able bodied adult passengers unable to tender their fare, or provide a
valid ticket, pass, warrant, magnetic card or smart card, will not be
carried, but in the interest of safety and public relations children, elderly,
disabled and other potentially vulnerable persons will not be left stranded when
they have no means of payment for their fares.
2.7 In the event that you cannot for whatever reason produce a valid ticket,
pass, warrant, magnetic card or smart card, pass or permit for inspection on
demand whilst travelling on any of our vehicles, you will be required to pay a
standard fare of £35. This sum is payable on demand by an inspector or other
company official.
2.8 Should you not be in a position to pay the standard fare
on demand you must provide us with your name and address and evidence of your
identity so that we may correspond with you regarding payment of the fare as
well as any other costs (including legal costs and expenses) we reasonably incur
in collecting payment from you. Failure to pay the standard fare requested may
lead to court proceedings & recovery as a civil debt.
2.9 You will not be entitled to repayment of the standard fare if you later are
able to produce a valid ticket for the journey in question.
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Maintenance of Service
3.1 We will make reasonable efforts to maintain the services as advertised in
our timetable but reserve the right to alter, suspend or withdraw any vehicle or
service without notice if such delay is caused as a consequence of matters
outside of our control such as adverse weather conditions, vehicle failure, road
congestion, road works or traffic diversions.
3.2 We shall not be responsible for any loss or damage you incur caused as a
consequence of delay or cancellation where such delay or cancellation was caused
as a result of matters outside of our reasonable control.
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Children's Fares
Children under five years of age
Children under five years of age, if not occupying a seat required by a fare
paying passenger or pass holder, are carried free of charge, provided they are
in the care of a fare paying or pass holding passenger, otherwise the
appropriate child fare will be charged.
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Fare Tables
5.1 Fare tables are available for reference at any of the Company’s offices or
by consulting with any driver or conductor employed by us.
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Break of Journey
6.1 Passengers paying a single fare or a day return fare are not permitted to
break their journeys without payment of a further fare unless a transfer from
one bus to another is arranged by the Company.
6.2 Passengers must pay the correct fare for any through journey made. They must
not pay two single fares. If a passenger wishes to extend a journey made with
any pass season ticket or permit, beyond its zone of validity, they must pay the
single fare from the boundary to their destination, and state their intention to
extend their journey on boarding the bus.
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Stopping Places
7.1 In most built up areas vehicles operating local bus services (except where
otherwise notified) will stop to pick up or set down passengers only at
recognised stopping places which are normally identified by a “Bus Stop” sign.
7.2 In areas where there are no designated bus stops within the space of half
a mile (0.8km), vehicles operating local bus
services will normally stop anywhere by request to pick up or set down
passengers except on steep hills or at other dangerous points. It will be for
the driver of any bus or coach operated by us to decide at his sole discretion
safe pick up and set down points in such circumstances.
7.3 Passengers wishing to board a bus should give a clear signal to the driver
in good time.
7.4 Passengers wishing to alight should notify the driver by ringing the bell
once well before reaching the required stopping place. Passengers should then
remain seated until the bus has stopped.
7.5 Passengers must not attempt to board or alight while the bus is in motion.
Except in an emergency, passengers must not speak to the driver while the bus is
in motion and must not obstruct the driver’s vision or do anything else to
distract the attention of the driver.
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Application of Conditions
8.1 These Conditions or Carriage apply to all passengers holding single, return,
seasonal, or any other or special tickets which may be issued from time to time
by us.
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Concessionary Fare Schemes
We accept the conditions of the concessionary travel passes as specified by
the local authority which are detailed in the Company’s fare table.
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Accompanied Luggage
10.1 Passengers’ accompanied personal hand luggage is carried free of charge.
Such luggage is accepted for carriage only at owner’s risk and the Company will
not be responsible for the loss, wrong delivery or detention of, or for any
delay or damage to, any luggage so accepted, unless caused by the negligence of
the Company, its employees or agents.
10.2 We reserve the right to refuse any unsuitable or awkward packages or an
excessive amount or personal hand luggage or to charge at our discretion an
additional adult fare where such luggage reduces the availability of
accommodation to other passengers.
10.3 Bicycles and prams will not be carried. Pushchairs may be carried at the
discretion of the driver but must be folded on boarding, except on low floor
buses as described in Section 13 below.
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Left Luggage
11.1 There is no left luggage facility at any of our premises.
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Safety
12.1 No passenger is permitted to ride on the platform, steps or staircases, or
stand on the top deck or a double-deck bus or to lean over the sides, front or
back of an open top bus.
12.2 In the interest of safety and protection of other passengers, the driver or
conductor may refuse to carry an intending passenger if:
(a) they are considered to be under the influence of alcohol or drugs;
(b) they are violent to other passengers or to any of our employees or
officials;
(c) they are accompanied by a dog which is considered to be potentially
dangerous; and
(d) there is not sufficient accommodation on a particular vehicle in order that
we can ensure that we can comply with any authorised capacity limitations for that
vehicle.
12.3 Permitted standing passengers must hold onto the pole or strap provided,
whilst the bus is in motion.
12.4 In the event that you suffer an injury whilst travelling on one of our
vehicles you must inform us as soon as possible.
12.5 Items that may cause damage to person or property are prohibited on our
buses at the driver's discretion. Anyone travelling with items which are "bulky
or cumbersome, might be annoying to anyone on the vehicle, might cause injury or
danger to anyone on the vehicle or might damage the vehicle or the property of
someone on the vehicle" (Public Service Vehicle Regulations) must comply with
the directions of the driver in respect of where on the vehicle the item is carried,
and if required must remove the item from the vehicle. Prohibited items include,
but are not limited to, tins of paint, cycles, cans of fuel and unboxed televisions.
12.6 The carriage of small canisters of oxygen is permitted for those passengers
who are medically dependent on oxygen.
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Low Floor Buses
13.1 We are committed to the introduction of low-floor buses, in accordance with
the requirements of the Disability Discrimination Act 1995. Such buses provide
facilities for disabled persons in wheelchairs (as defined in schedule 1 part 2
of the Public Service Vehicles Accessibility Regulations 2000) and for the
carriage of children in unfolded pushchairs.
13.2 Wheelchairs should be no larger than as defined as “reference wheelchairs”
in the 2000 regulations. Pushchairs must be of reasonable size, capable of being
folded and will be
carried at the discretion of the driver. Powered wheelchairs & mobility scooters cannot
be carried.
13.3 Passengers boarding with wheelchairs and pushchairs should be capable of
boarding without the assistance of the driver, subject to the use of any raised
kerb, ramp or kneeling facility provided.
13.4 Where required by the driver passengers should change seat to allow others
to board with a pushchair or wheelchair. Should a wheelchair user board the bus
when children are being carried in an unfolded pushchair, the driver may request
that the pushchair is folded and the child carried on a seat or lap.
13.5 Wheelchair capacity is limited to that shown on each bus, and
we cannot guarantee that a pushchair or wheelchair will be carried on any
specific service or journey.
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Lost Property
14.1 Lost property is dealt with in accordance with the Public Service Vehicles
(Lost Property) Regulations 1978, as amended by the PSV (Lost Property)
(Amendment) Regulations 1981 and the Public Service Vehicles (Lost Property)
(Amendment) Regulations 1995 made by the Secretary of State for Transport.
14.2 Any person who finds property accidentally left in a vehicle shall
immediately hand it in the state in which he found it to the driver
who shall deal with it in accordance with the regulations stated above.
14.3 If, before such property has been handed to us or its representative, it is
claimed by a person who satisfies the driver that he/she is the
owner of the property, it shall be returned to that person without charge, on
giving his/her name and address to the driver or conductor, who shall report the
facts and give the claimant’s name and address and a description of the property
to us.
14.4 Property left in buses, if found by or handed to the driver,
will be taken charge of by the driver or conductor and handed to us. Application
for its recovery should be made to any office or garage of the Company.
14.5 Our representatives are empowered to open packages, bags or other
containers to either identify the owner or ascertain the value.
14.6 Perishable goods will not be kept more than 48 hours from the time when
they were found. Any property which is or becomes objectionable will be
destroyed or otherwise disposed of.
14.7 Any property unclaimed within one calendar month of the date found will be
disposed of in accordance with the statutory regulations.
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Animals
15.1 If accompanying a fare-paying passenger or pass holder, assistance dogs
will be conveyed on the Company’s bus service at the owner’s risk at a single
fare stated in the Company’s fare table anywhere on the Company’s services.
Where the passenger pays a return fare, a return ticket stated in our fare table
will be charged for assistance dogs.
15.2 Assistance dogs accompanying registered disabled persons are carried free
of charge on all services.
15.3 Birds in cages, small dogs (lap dogs) and pups, cats and other small
animals carried in a passenger’s lap will be allowed to travel free of charge.
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General Conduct
16.1 You must at all times follow the reasonable instructions of any of our
employees, officials or agents.
16.2 As a matter of courtesy to the disabled and blind passengers and parents
with small children we ask you give up your seat when no other seating is
available. Please also respect any seating reserved for such a class of
passenger.
16.3 Passengers must not at any time:
(a) smoke or carry a lighted pipe, cigar or cigarette in or on any part of the
bus;
(b) act in a manner that could be deemed to disturb or offend other passengers
or our employees or agents;
(c) leave litter on the vehicle;
(d) deface or damage any property belonging to us;
(e) endanger safety;
(f) consume alcohol; or
(g) use any non prescribed or illegal drugs
16.4 Should you fail to refrain from any activity that contravenes these terms
and conditions when asked, we shall have the right to request you leave the
vehicle and where we deem it necessary to contact the police. You will not be
entitled to a refund of your fare in such circumstances.
16.5 In the event that you cause wilful damage to any of our vehicles we
reserve the right to seek from you all reasonable costs we incur in rectifying
any damage caused by you and reserve the right to report the matter to the
police with a view to prosecution.
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Complaints
17.1 Any complaints should be addressed to Customer Services, Finglands Coachways Ltd,
261 Wilmslow Road, Manchester, M14 5LJ, Telephone (0161)2243314
17.2 Commendations for any member of staff giving exceptional service are also
welcomed.
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Amendments
18.1 These Conditions of Carriage may be amended by us at any time without notice. Such amendments
will be available for inspection by the public at the Company’s office and will be posted on its website
www.Finglands.co.uk.
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Privacy Policy and Website Terms of Use
19.1 Use of this internet site is governed by our website terms of use and information detailing the information we may collect about you
from your use of this website is set out in our privacy policy.
Finglands Coachways Ltd is a company registered with Companies House in England under company
number 243051 and with registered office address at 252 Anlaby Road, Hull, HU3 2RS.
Finglands Coachways Ltd is a wholly owned subsidiary of EYMS Group Limited which is also a
company registered with Companies House in England under company number 243051 with registered office
address at 252 Anlaby Road, Hull, HU3 2RS.
Finglands Coachways Ltd is committed to a policy of fair trading and will take every
care to give you value for money and ensure that everything is done to the satisfaction of coach hirers
and their passengers, but in your own interests you are advised to read these conditions which set out the
principal rights and liabilities we owe to each other.
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The hiring of vehicles is governed by the Public Passenger Vehicles Act, 1981, the Transport Act,
1985 and Transport Act, 2000, which provide, amongst other things, for the proper conduct of drivers
and passengers, the rules governing drivers’ hours of work and driving and other matters concerning
the safety and proper operation of buses and coaches. Hirers are asked not to try to persuade our
staff to break these rules, which are governed by law, since by doing so the driver may place in
jeopardy his own Passenger Carrying Vehicle Driver’s Licence (and hence his job) and the company’s
own Public Service Vehicle Operator’s Licence.
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The following conditions apply in addition to the standard conditions of hire for hires to football
matches or other designated sporting events.
(a) Attention is particularly drawn to the requirements of the Sporting Events (Control of Alcohol
Etc), Act, 1985 as amended by the Sporting Events (Control of Alcohol Etc.) Act, 1992 (c.57), which
specifically prohibits the carrying or consuming of alcohol on coaches travelling to or from designated
sporting events.
(b) It is also an offence under the above legislation for a person carried on a public service vehicle
travelling to or from a designated sporting event to be in possession of intoxicating liquor and/or to
be drunk. Drivers and Company officials may search any bag, holdall or carrier to satisfy themselves
that no intoxicating liquor is being carried.
(c) In the event of any passenger being in breach of condition 2(b) above, the passenger shall be
liable to the Company and its employees or agents for all costs incurred by them and arising as a
result of such breach, including any fine or fines imposed upon them by virtue of Section 1 of the
Sporting Events (Control of Alcohol Etc) Act, 1985 as amended by the Sporting Events (Control of
Alcohol Etc.) Act, 1992 (c.57). Such passenger will be refused travel and no refund will be made.
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We accept a request to hire subject to the type or
size of vehicle mentioned in any quotation or offer still being available at the
date when your booking acceptance is received by the company. We reserve the
right for operational reasons to sub contract any hire to another operator but
where this is necessary, we will do our utmost to ensure a supply of a vehicle
of at least similar quality.
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Save for personal injury and death caused by our negligence and misrepresentation, we exclude
all liability for losses that were:
(a) not foreseeable to us and you when the contract was formed;
(b) were not caused by any breach on our part; and
(c) relate to business losses and/or losses to non consumers.
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We cannot accept any liability for any delay, inconvenience or damage which may arise on the
date or days of the hire as a consequence of matters entirely outside of our reasonable control
such as by way of example only unexpected breakdown of vehicles, traffic congestion, diversions
or adverse weather conditions or which are not as a consequence of our negligence.
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You shall be responsible to us for any damage to the vehicle, its fittings or equipment caused
through your negligence, misconduct or any default or any of the passengers carried and will be
liable to repay to us any losses we reasonably incur as a direct consequence of that conduct.
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Additionally where the vehicle has been soiled due to your negligence, misconduct or any default
or that of any of the passengers carried and which as a result requires us to perform extraordinary
cleaning to the vehicle to render it fit for hire, you shall be responsible for paying to us the
reasonable costs we incur for such cleaning services.
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The hirer undertakes to be responsible for the orderly behaviour of all members of the party and
for ensuring that their conduct shall not be such as to cause annoyance to the public.
Should the driver at any time consider that a member or members of a party are behaving improperly
then he may require that such an individual or individuals to leave the vehicle.
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The hirer may (subject to the driver’s agreement regarding route suitability and adherence to the
Drivers’ Hours Regulations), extend or vary the route as specified on the order, such instructions,
apart from very minor variations, must be written and signed by the hirer and given to the driver,
in which case an extra charge may be required to cover the cost of any additional mileage covered
and/or time taken.
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The individual hirer (or the company or organisation on whose behalf the hiring arrangements are
made and so signed on the order) undertakes to be directly responsible for the hire and for the
payment which must be settled in full at least seven days prior to the commencement of the hire
unless other specific arrangements have been agreed between the hirer and the Company prior to the
commencement of the journey. Time for payment shall be of the essence.
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If you fail to pay any amount payable to us under this agreement by the due date for payment,
we reserve the right to charge you interest on the overdue amount at the rate of 2% per annum above
the base rate for the time being of the National Westminster bank. Such interest shall accrue on a daily
basis and be compounded quarterly.
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Payment
(i) If the hirer does not have credit facilities with the Company then a non-refundable deposit of 10%
of the hire charge (minimum £25) is payable at the time of booking and the balance of the hire charge
must be paid 7 working days prior to the start of the hire unless any other terms have been confirmed
by the company in writing.
(ii) If the Hirer has prearranged credit facilities with the Company they will receive an invoice at the
end of the hire. Payment is due within 30 days of the date of the invoice. The Company reserves the right to
add interest at the rate of 3% above National Westminster Bank plc base rate in force at the time being, after
the date by which payment should have been made.
(iii) Subject to prior arrangement with the Company, the Company will accept payment from a non UK clearing
Bank by Bank Transfer. Such a payment shall be the full sterling value of the invoice rendered. All charges,
negotiation fees, interest or any other costs relating to the transfer of funds are to be the responsibility of
the Hirer.
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Cancellation by the Hirer
(i) In the event of cancellation by the Hirer the Company reserves the right to retain any deposit.
(ii) When the Hirer has credit facilities with the Company and cancels the hire the Company reserves the
right to make a charge of £25.00 or 5% of the hire charge whichever is the greater.
(iii) The Hirer shall be liable to the Company for any losses incurred by the Company as a result
of the cancellation or part cancellation but not exceeding the full cost of the hiring.
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In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restraint of
labour or on the happening of any event over which the Company has no control (including adverse
weather and road conditions) or in the event of the Hirer taking any action to vary agreed conditions
unilaterally, we may, return all sums paid to you and cancel the contract without any further or other
liability to you.
Finglands Coachways Ltd is a company registered with Companies House in England under company
number 243051 and with registered office address at 252 Anlaby Road, Hull, HU3 2RS.
Finglands Coachways Ltd is a wholly owned subsidiary of EYMS Group Limited which is also a
company registered with Companies House in England under company number 243051 with registered office address
at 252 Anlaby Road, Hull, HU3 2RS.